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   Understanding Bottlenecks

   32 Participants

   30 Jun

   20 mins

   English

   Engagement objectives

   Find the repetitive work that eats into our team's week, and where AI could take it on so people can focus on the work that matters.

   Required questions

   1.Which task do you repeat most often in a typical week, and roughly how long does it take?

   2.Where do you usually end up waiting on someone or something before you can move on?

2. Talk to Ares

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   So, where would you say you
   lose the most time each week?

   

3. Gain insights

   Each conversation is aggregated to form actionable insights

   • Built from every conversation
   • Distilled into clear actions
   • Traceable to the source

   See it in action →
   Ares

   Walk me through the part of your week that takes the most time. What does a typical day look like?

   LC

   Liam Chen

   Honestly, it’s client reports. I pull numbers from three systems, paste them into a template and check every figure by hand.

   Ares

   That sounds like a lot of manual work. Roughly how many hours a day go into those reports?

   LC

   Liam Chen

   I’d say close to four hours a day. It’s most of my afternoon, every day.

   Ares

   Thanks, Liam. Is anyone else on your team doing the same work, or is it mostly you?

   LC

   Liam Chen

   Everyone on the account team does it. We each build our own version of the same report.

   Ares

   That’s helpful. It sounds like the same report gets built many times over, which is worth looking at.

   High value

   $8.9m a year

   

   

   215 people

   reported that

   every day

   

   Client report prep

   consumes nearly

   4 hours